Why CRM (Customer Relationship Management)?
In the commercial world, the importance of retaining existing customers (or clients, members, users, agents, resellers, etc.) and expanding business is paramount. The costs associated with finding new customers mean that every existing customer is valuable and essential.
Customer relationship management (CRM) helps businesses gain insight into the behavior of their customers and modify their business operations to ensure that customers are served in the best possible way. In essence, CRM helps a business to recognise the value of its customers and to capitalise on improved customer relations. The better you understand your customers, the more responsive you can be to their needs.
Customer relationship management (CRM) is not just the application of technology, but is a strategy to learn more about customers' needs and behaviors in order to develop stronger relationships with them. As such, it is often more of a business philosophy than a technical solution to assist in dealing with customers effectively and efficiently. Nevertheless, successful CRM relies on the use of technology.
Why CRM from us?
As a SugarCRM Gold Partner since 2006, we have thorough experience of transforming our customers' needs into complete CRM solutions, based on SugarCRM.
Our highly skilled project managers love to sit down with new clients to hear about their ideas, pains, current solutions and wishes, then suggest the best SugarCRM version to suit their needs. They will propose a set of modifications (small changes to labels and texts, or complete rewrites of modules - within the agreed scope), and supervise the work. They can deliver training for a single user, or as a classroom course or workshop for several users for several days.
Based on our experience and feedback from our clients, we offer a set of pre-defined project packages designed to get you and your organisation up and running with SugarCRM in a few days. Spanning from one to five days, these packages may include some level of customization of the solution, workshops and training both of superusers and end users, data import, user account creation and configuration, and more.
With more than six years' experience in customizing SugarCRM, our Nordic team of SugarCRM PHP developers is capable of modifying the software code to satisfy your needs. We can rename fields and modules, add logic, modify the software workflow to suit your needs and adapt the software to your routines. We can create complex integrations to other software or data sources in order to make all relevant information from several systems aggregate into SugarCRM in a business intelligence mindset.