Next Generation CRM event in Copenhagen
Redpill Linpro's Next Generation CRM is the number one event for everyone interested in how to improve their Customer Relationship Management (CRM) - in order to suit the demands of the Next Generation customer.
The event will focus on methodologies and tools to adapt your relationship management to new technologies, customer behaviour and changing markets. A special focus will be put on how the leading Open Source CRM software, SugarCRM, can be used to enable and utilise new customer and partner relationships.
For whom: Everyone with a general interest in the Next Generation CRM and a specific interest in SugarCRM, or is already a user of SugarCRM.
When: October 20th, 2009, from 09:00 to 15:30.
Where: First Hotel Skt Petri, Krystalgade 22, 1172 Copenhagen, Denmark
| 09:00 | Registration and coffee |
| 09:30 |
Welcome and introduction Kristian af Sandeberg, Product Manager SugarCRM, Redpill Linpro |
| 09:45 |
Your CRM, Your Way Clint Oram, Vice President of Products and co-founder, SugarCRM Inc. |
| 10:30 |
CRM in a distribution channel, Hans-Christian Larsen, Director Enterprise division at 2020 Mobile Nordics AS. |
| 11:00 | Coffee |
| 11:15 |
Redpill Linpro SugarCRM news, Gustaf Nilvander, SugarCRM Project Manager and Head of Scandinavian SugarCRM User Group, Redpill Linpro. |
| 12:00 | Lunch |
| 13:00 |
Help! The customers have taken control! Dr. Graham Hill, Customer Value Guru @ CustomerThink |
| 13:45 |
Key Highligths from the SugarCRM solution in Avis Car Rental - Look and Feel: Integrated 360 degree view on B2B and B2C Customers in Avis - Extended and Tailormade Campaign Module, covering SMS and Surveys solution Tom Orvei, Head of CRM Scandinavia, Avis Rent a Car. |
| 14:30 | Coffee |
| 14:45 | Turn your web-site visitors into Business Find B2B prospects and improve sales to existing customers by identifying the visitors on your website. Richard Sandell, Enecto Prospectfinder AB |
| 15:30 |
Round-up and Summary Kristian af Sandeberg, Product Manager SugarCRM, Redpill Linpro |
| 16:30 – 18:30 | SugarCRM Nordic User Group Meeting |